Fortunately it's a quick one to fix:
Go to IIS Manager -> Sites -> SBS Web Applications
Select Autodiscover
Open SSL Settings
Under Client Certificates select Accept
Click Apply
Restart the World Wide Web Publishing Service
If this does not resolve the problem, do the same process for the following:
- OAB
- owa
- Rpc
- RpcWithCert
With this fixed, the users can go back to happily sending out chain letters or whatever it is end-users do these days :-/
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